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Customer Care

At Floyd Australia our Customer support team is dedicated to providing 100% commitment for all customer enquiries. If you have an enquiry regarding this website or you just want more information about our products and services then either contact us direct on the company details provided or please fill out our contact us form, then press submit, and a friendly customer support team member will reply to your enquiry.



Floyd Australia’ Victoria Stage 4 COVID-19 Update

As announced by the Victorian Government, Melbourne entered Stage 4 Restrictions at midnight Wednesday 5th August. Fortunately, as a Manufacturer & Importer of Industrial Instrumentation products & services that caters to essential services & permitted Industries, Floyd Australia can remain open during this time.

Therefore, we are happy to inform you that Floyd Australia will continue to operate under these new restrictions and to assure you that all current orders will be fulfilled and we are ready to accept new orders as usual.


We have reviewed all aspects of our COVID Safe plan to ensure we comply with all government and health authority guidelines. The health of our staff, customers and suppliers is of paramount importance.


We are well stocked, and should you require any products or services from us all orders are available to be picked up with social distancing practices being applied or to be picked up by couriers through a contactless system. Our team will continue to work with the same dedication and momentum in which we are renowned, where it be on site or from home offices. However, if we experience any changes that directly affect our supply chain servicing, you will be immediately advised.


Floyd Australia is managing the growing risk of the COVID pandemic in Victoria. Good hygiene practices are the most effective means of minimising the spread of COVID-19, and we are taking these measures very seriously. Around our office and factory, we have made available hand sanitisers, antibacterial spray, wipes and soap. Each one of us can take steps to mitigate the spread of COVID-19.


As well as practicing good hygiene, below are some more health measures we are taking:

  • Daily Temperature checks undertaken for anyone who is present onsite
  • All stock is effectively cleaned and sanitised prior to shipping out to clients
  • Contactless pick up & drop offs
  • Washing and drying of hands thoroughly
  • All staff and customers are to be wearing an approved face covering.
  • Where practical, maintaining personal space – staying at least 1.5 metres away at all times
  • Daily Cleaning of all surfaces (e.g. desks, tables, kitchen areas) and objects (e.g. telephones, keyboards) with antibacterial spray.


Thank You for Your Cooperation and Support  

The team at Floyd Australia are working hard during this time of crisis, and we thank you for your continued support. Please stay safe and healthy, and together we will get through this trying time. 

If you have any questions on the matter please don’t hesitate to call us on (03) 9339 3400 or email sales@floydinstruments.com.au.