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Customer Care

At Floyd Australia our Customer support team is dedicated to providing 100% commitment for all customer enquiries. If you have an enquiry regarding this website or you just want more information about our products and services then either contact us direct on the company details provided or please fill out our contact us form, then press submit, and a friendly customer support team member will reply to your enquiry.

Our Guiding Principles

 

At Floyd Australia, we are dedicated to the following principles in everything we do

  • Provide industry leading customer satisfaction with a focus on fast turnaround, friendly service
  • Focus on manufacturing quality instruments, continuous improvement and adding value to our products and services.
  • Build long lasting and rewarding relationships with the people we do business with
  • Build a strong Floyd Australia brand and reputation in the industrial markets
  • Maintain an enjoyable, fulfilling work environment for our employees

 

Our Values

 

At Floyd Australia we are totally customer focused. Our talented and committed staff comes together each day to successfully apply their skills in a wide range of disciplines

  • Integrity - We will conduct business with integrity, being consistent, direct and straight forward in our dealings.
  • Customer Service – Our goal is to exceed the expectations of every client by offering outstanding customer service, increased flexibility and greater value thus optimizing system functionality and improving operations efficiency.
  • Employee Family – As keepers of the Floyd Australia culture, our employees are our most important asset
  • Enthusiasm – We employ passionate and enthusiastic people who take pride in delivering an enjoyable customer experience, of which they are dedicated to providing 100% commitment for all customer enquires
  • Quality – We will always focus on building quality into everything we do, quality & safety are high priorities within the business structure of Floyd Australia
  • Long Term Relationships – We seek to establish and nurture long term, win-win partnerships with all our customers, our suppliers and our employees.